IDUMU Nagite Deborah
Human Relations Specialist
Lagos, NG.About
Results-driven Human Relations Specialist with a proven ability to enhance employee engagement and optimize operational efficiency. Successfully managed employee relations for 50+ staff, achieving a 90% conflict resolution rate, and developed over 10 HR policies that increased efficiency by 30%. Adept at designing training programs that boosted employee performance by 25%, demonstrating strong leadership in fostering productive workforces and improving workplace standards.
Work
Lagos, Lagos State, Nigeria
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Summary
Currently leads human resources initiatives for DEROSSI SUITE, focusing on employee relations, performance enhancement, and policy development for 50+ staff.
Highlights
Successfully managed employee relations for a team of 50+ staff, achieving a 90% conflict resolution rate within one month.
Designed and coordinated training programs that enhanced employee performance by 25%, fostering a more productive workforce.
Developed and implemented over 10 HR policies, resulting in a 30% increase in operational efficiency and improved workplace standards.
Lagos, Lagos State, Nigeria
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Summary
Manages event operations and client relationships for Vee Ushers, leading a team of 20+ to execute over 100 annual events with high customer satisfaction.
Highlights
Led a team of 20+ event ushers, efficiently managing 100+ events annually with a strong focus on seamless execution.
Trained and supervised staff, resulting in a 40% increase in customer satisfaction rates through improved service delivery.
Built strong client relationships, securing 15+ repeat clients through exceptional service and effective relationship management.
Lagos, Lagos State, Nigeria
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Summary
Supported academic instruction and student success at Lagos State University, assisting with lectures, tutoring, and administrative tasks for 10+ courses.
Highlights
Assisted in delivering lectures to classes of 200+ students, enhancing academic engagement by 20% through interactive teaching methods.
Provided personalized tutoring support to 50+ students, contributing to a 15% improvement in exam performance.
Managed grading and administrative tasks for 10+ courses, streamlining academic operations for greater efficiency.
Languages
English
Portuguese
Yoruba
Urhobo
Skills
Communication & Interpersonal
Verbal Communication, Written Communication, Active Listening, Empathy, Emotional Intelligence, Presentation Skills, Public Speaking, Interpersonal Skills.
Employee Relations & Engagement
Workplace Relationships, Employee Advocacy, Performance Management, Confidentiality, Grievance Handling, Disciplinary Actions, Conflict Resolution, Training & Development.
Organizational & Administrative
HR Policy Development, HR Policy Implementation, Record-keeping, Documentation Management, Time Management, Operational Efficiency, Administrative Support.
Leadership & Team Management
Team Leadership, Staff Supervision, Mentoring, Team Development, Project Management.
Client & Customer Relations
Customer Satisfaction, Client Relationship Management, Service Delivery, Stakeholder Engagement.
Academic Support
Lecture Delivery, Student Engagement, Tutoring, Grading, Course Administration.